BReD Refunds and Returns Policy

We want our customers to be satisfied with their purchase. This policy explains when refunds, exchanges, or returns may be accepted.

1. Change of Mind Returns

Customers may return eligible items within 7 days of purchase if the item is:

  • Unused and in its original condition
  • In its original packaging, where applicable
  • Accompanied by proof of purchase

Change of mind returns may be offered as a refund, exchange, or store credit at our discretion.

2. Faulty, Damaged, or Incorrect Items

If an item is faulty, damaged, or not what was ordered, customers should contact us as soon as possible.

We may offer:

  • A replacement
  • A refund
  • Store credit or exchange

Customers may be asked to provide photos, a description of the issue, or return the item for inspection.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or required by law:

  • Gift cards or vouchers
  • Perishable goods
  • Items marked as final sale or clearance
  • Used, opened, or damaged items not caused by our business

4. Proof of Purchase

A receipt, order confirmation, invoice, or other valid proof of purchase is required for all refunds, returns, or exchanges.

5. Refund Method

Approved refunds will be processed using the original payment method where possible, or by e-transfer.

Refunds may take 7 business days to appear, depending on the customer’s bank or payment provider.

Service fees are non-refundable unless the return is due to our error or the item is faulty.

6. Exchanges

Exchanges are subject to stock availability. If the requested item is unavailable, we may offer a refund or store credit.

7. Late or Missing Refunds

If a refund has been approved but has not appeared after the expected timeframe, customers should first check with their bank or payment provider. They may then contact us for assistance.

8. How to Request a Return or Refund

To request a return, refund, or exchange, please contact us at:

Email: hello@edsbred.com
Phone: 604 388 0372
Address: 206-2067 Lake Placid Road, Whistler, BC, V8E 0B6

Please include:

  • Customer name
  • Order number or receipt
  • Date of purchase
  • Reason for the return or refund request
  • Photos, if the item is damaged or faulty

10. Legal Rights

This policy does not limit any rights customers may have under applicable consumer protection laws. Where required by law, we will provide refunds, or replacements in accordance with those obligations.